Shipping Policy

At TheAurelia, every order is handled with care to ensure it reaches you safely and in its finest condition.

1. Order Processing

- All orders are processed within 1–3 business days

- Orders placed on weekends or public holidays are processed on the next working day

- Once your order is prepared, it is dispatched through our trusted delivery partners

2. Delivery Timelines

Estimated delivery timelines:

- Metro cities: 2–5 business days

- Other locations: 4–7 business days

Please note that delivery timelines may vary slightly due to location, weather conditions, or unforeseen logistics delays.

3. Shipping Charges

- Shipping charges are calculated at checkout based on your location

- We may offer complimentary shipping on select orders or promotional periods

4. Order Tracking

Once your order is shipped, you will receive a tracking link via SMS or email to follow your delivery in real time.

5. Delivery Guidelines

- Please ensure your shipping address and contact details are accurate

- Our delivery partners may contact you for smooth delivery coordination

- If you are unavailable at the time of delivery, re-attempts will be made as per the courier policy

6. Delays & Exceptions

While we strive for timely delivery, delays may occasionally occur due to:

- High order volumes

- Remote delivery locations

- External factors beyond our control

We appreciate your patience and understanding in such situations.

7. Damaged or Tampered Packages

If your package appears damaged or tampered at the time of delivery:

- Please do not accept the order

- Or record a clear unboxing video and contact us within 24 hours

This helps us resolve your concern quickly.

8. Contact Us

For any shipping-related queries:

TheAurelia

8905025339

From our hands to yours—with care, consistency, and trust in every step of the journey.