Terms and conditions
Welcome to TheAurelia. By accessing or purchasing from our website, you agree to the following Terms and Conditions. These terms are designed to ensure a transparent, secure and seamless experience for all of our customers.
1. General
TheAurelia reserves the right to update or modify these Terms at any time without prior notice. Continued use of the website constitutes acceptance of any changes.
2. Product Information & Usage
We strive to ensure that all product descriptions and ingredient information are accurate and up to date. However:
- Individual results may vary based on skin type and usage
- Our products are not intended to diagnose, treat, cure, or prevent any medical condition
- Customers are advised to perform a patch test before use
TheAurelia shall not be held liable for any adverse reactions resulting from misuse or failure to follow product instructions.
3. Orders & Payments
- All orders must be prepaid at the time of purchase
- We do not offer Cash on Delivery (COD)
- Orders are processed only after successful payment confirmation
- In rare cases of pricing or technical errors, we reserve the right to cancel or refuse any order
4. Shipping & Delivery
We offer global shipping to select locations.
- Delivery timelines are estimated and may vary depending on location
- Delays caused by customs, logistics partners, or unforeseen circumstances are beyond our control
- International orders may be subject to custom duties, taxes, or import fees, which are the responsibility of the customer
TheAurelia is not liable for delays once the order has been dispatched.
5. Returns, Refunds & Exchanges (Strict Policy)
We maintain a strict return policy to ensure product integrity and hygiene. Returns are accepted only under the following condition:
- The product is received in a damaged or defective condition
To request a return:
- You must contact us within 24 hours of delivery
- Provide clear unboxing video proof showing the issue
Non-returnable cases include:
- Opened or used products
- Change of mind
- Skin reactions or personal dissatisfaction
- Improper handling or storage
Approved refunds will be processed to the original payment method within 5-6 business days.
6. Intellectual Property
All content on this website—including text, images, branding, and formulations—is the property of TheAurelia and may not be copied, reproduced, or used without prior written consent.
7. Limitation of Liability
To the fullest extent permitted by law, TheAurelia shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.
8. Privacy
Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to such processing.
9. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the courts in [Jaipur, India].
10. Contact Us
For any questions, concerns, or support, please contact us at:
📧 theaureliateam@theaurelia.org
We are committed to reviewing genuine concerns with care and fairness.