Privacy Policy

Privacy Policy

 

At TheAurelia, privacy is treated with the same integrity as our formulations - pure, thoughtful, and transparent. This policy outlines how we collect, use, and protect your personal information when you interact with us across our website, consultations, and purchase journeys.

 

1. Information We Collect

To serve you better, we may collect:

 

- Full name, phone number, and email address  

- Shipping and billing details  

- Order history and transaction details  

- Hair and scalp concerns shared during consultations  

- Interaction data from our website (such as pages visited)

 

All payment information is processed securely through certified third-party gateways—we do not store your card details.

 

2. Purpose of Collection

Your information is used with intention, only to:

 

- Process and deliver your orders seamlessly  

- Offer customized recommendations suited to your needs  

​

- Provide customer support and respond to queries  

- Share updates, rituals, and product launches (only with your consent)  

- Improve our formulations, services, and user experience  

 

3. Sharing with Trusted Partners

We do not sell or rent your personal data. Your information is shared only where necessary, with trusted partners such as:

- Payment processors (for secure transactions)  

- Logistics providers (for order delivery)  

- Communication platforms (for updates, if subscribed)  

 

These partners operate under strict confidentiality and data protection obligations.

 

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or misuse.  

Access to sensitive data is restricted and monitored.

 

5. Your Rights

 

You retain full control over your personal information. You may request to:

 

- Access the data we hold about you  

- Correct or update your information  

- Withdraw consent or request deletion  

 

Requests can be made at any time via theaureliateam@gmail.com.

 

6. Cookies & Digital Experience

Our website may use cookies to enhance your browsing experience and understand customer preferences. You may modify your browser settings to decline cookies if you prefer.

 

 

7. Third-Party Services

Our website may include links or integrations with third-party platforms.  

We encourage you to review their privacy policies, as we do not control their practices.

 

8. Policy Updates

We may update this policy periodically to reflect operational or legal changes.  

The latest version will always be available on our website.

 

9. Contact

For any questions or concerns regarding your privacy:

 

Krati Sharma

TheAurelia Founder

 

We honor your trust by ensuring your information is handled with discretion, respect, and care—always.